The Right Partner for your Business Solutions
Sinau was established in 2024 with the aim of providing vocational training to individuals seeking to improve their skills in various fields.
Vision
To become a leading vocational training institution that produces professional, competent, and globally competitive workers
Mision
Our mission is to bridge the talent gap in Indonesia by offering comprehensive training and employment solutions that benefit both job seekers and employers. We aim to empower individuals with the skills necessary for career advancement while providing companies with well-prepared candidates who can drive their success.
Introduction
Sinau is a training center committed to equipping the workforce with the best skills in the service industry. We offer training programs specifically designed to meet market needs, preparing participants with the knowledge, skills, and professional attitudes necessary to succeed in the job market. With experienced instructors and adequate facilities. Sinau also provides recruitment services with trained candidates.
SMART
Demonstrates intelligence and the ability to offer the best solutions
Innovation
Always innovating and thinking creatively to generate new ideas.
Nurture
Provides care and development both to customers and the internal team.
Adaptability
Quickly adapts to changes in the market or situations
Unity
Fosters a sense of togetherness and strong cooperation, both within the team and with customers.
Our Services
1 Month
Soft Skill & Hard Skill
- Verbal and non-verbal communication skills
- Stress and emotion management
- Empathy approach in customer service
- Negotiation and problem-solving skills
- Product knowledge
- English skills
- Contact Centre certificate
7 Days
- Team performance management
- Coaching and mentoring techniques
- KPI (Key Performance Indicators) measurement
- Strategies to improve productivity and service quality
- Certification: Contact Centre Supervisor certificate
1 Day
- What is Quality Assurance?
- Scope of Quality Assurance
- How to Improve Quality
- Transaction Monitoring & Calibration
- Customer Satisfaction
1 Day
- WFM Cycle
- WFM Process
- Forecasting
- Shrinkage
- Scheduling
- Real Time Monitoring
- Study Case
3 Days
- Real time Transaction
- Deferred Transaction
- Customer Satisfaction
- Managing by Metric
- CUIKA
- Good Graphic Technique
- Quality
- Transaction Monitoring
- Absenteeism, Attrition
- WFM
- Recruit, Train, Skills
1 Day
- What is Telesales?
- Role of a Telesales
- Representative
- Attitude in Telesales
- Aggressive Sales vs Consultative Sales
- Selling Yourself
Personal Assistant
7 Days
- Roles and Responsibilities of a Personal Assistant
- Administrative and organizational skills
- Effective verbal and written communication
- How to use office tools and technology, including modern administrative and communication software
- Problem-solving skills
Recruitment Services
14 Days
- Sourcing candidates
- Screening and interviewing
- Matching candidates to job openings
- Soft Skill Training
- Onboarding support
Why Sinau?
Skilled Workforce
Employees from vocational training institutes are often better equipped with specific skills required for the job, including customer service, communication, and technical knowledge.
Higher Retention Rates
Employees from training institutes may be more committed to the industry, leading to higher job satisfaction and lower turnover rates.
Increased Productivity
With the right skill set and training, employees from these institutes can contribute to the productivity and efficiency of the contact center more quickly.
Ready-to-Work
These employees are typically job-ready, having undergone practical, hands-on training that prepares them to perform effectively from day one.
Reduced Training Time
Since they have already received foundational training, the time and cost required for onboarding and additional training are often minimized.
Specialized Knowledge
Training institutes often offer specialized courses for contact center roles, ensuring the candidates are familiar with industry standards, processes, and customer service techniques.
Contact us
Have a question? We have all the answers.